Last Updated: September 7, 2026
Soup City ("Soup City", "we", "us", or "our") operates the Soup City mobile application and website available at https://soupcitygh.com (collectively, the "Service").
This Privacy Policy explains how we collect, use, disclose, store, and protect information when you use the Soup City Service.
By using Soup City, you acknowledge that you have read and understood this Privacy Policy.
We may collect the following categories of information when you use our Service.
When you create an account, place an order, or use certain features of Soup City, we may collect:
Full name
Email address
Telephone/mobile number
Account credentials and authentication information
Delivery address
Saved addresses
Order information and order history
Information you provide when contacting customer support
Other information you voluntarily provide to us
Soup City may request access to your device's location information.
We use location information primarily to:
Determine your delivery area
Identify restaurants available in your location
Calculate or assist with delivery services
Improve the accuracy of delivery and address services
Provide location-based features within the application
You may control location permissions through your device settings. Disabling location access may affect certain features of the Service.
Payments made through Soup City may be processed by Paystack, our third-party payment service provider.
When you make a payment, payment information may be transmitted directly to Paystack for processing. Soup City does not intend to store your complete payment card details on our own servers.
Payment information is handled in accordance with Paystack's applicable privacy and security practices.
When you use Soup City, we may automatically receive certain technical information, including:
Device type and model
Operating system and version
App version
Device identifiers where permitted
IP address
Network information
Language and regional settings
Application performance information
Error and crash information
This information may be used to maintain, secure, troubleshoot, and improve the Service.
Soup City uses Firebase Cloud Messaging (FCM) to deliver push notifications.
Notifications may include information relating to:
Order confirmations
Order status updates
Delivery updates
Promotional messages
Important service announcements
You can control notification permissions through your device settings.
We may use collected information to:
Create and manage your Soup City account
Process and fulfill food orders
Connect customers with restaurants and delivery services
Process payments
Determine restaurant and delivery availability
Provide location-based services
Communicate with you about your orders
Send service and push notifications
Provide customer support
Improve the functionality and performance of the Service
Detect and prevent fraud, abuse, and unauthorized activity
Maintain the security of our systems
Diagnose technical problems and application crashes
Analyze usage and improve our products and services
Comply with applicable legal and regulatory obligations
We will not use your personal information for purposes incompatible with those described in this Privacy Policy unless permitted or required by applicable law.
We may share information where necessary to provide and operate the Service.
Information necessary to fulfill your order may be shared with the restaurant and/or delivery personnel responsible for preparing and delivering your order.
This may include your:
Name
Phone number
Delivery address
Order details
Relevant delivery instructions
Payment information may be processed by Paystack or other payment service providers that we may use in the future.
We may use third-party service providers to help operate the Service, including providers of:
Cloud infrastructure
Push notifications
Crash reporting
Application performance services
Payment processing
Security services
Technical support
These providers may process information on our behalf and are expected to use it only for the purposes for which we engage them.
We may disclose information where reasonably necessary to:
Comply with applicable laws or legal processes
Respond to lawful requests from government authorities
Protect the rights, property, or safety of Soup City, our users, or others
Investigate fraud, security issues, or other unlawful activity
Enforce our terms and policies
We do not sell your personal information to third parties.
Soup City uses Firebase services provided by Google, including Firebase Cloud Messaging.
Firebase may collect certain technical and device-related information necessary to provide its services.
You can learn more about Google's privacy practices through Google's privacy documentation.
We take reasonable technical and organizational measures designed to protect your personal information against unauthorized access, alteration, disclosure, loss, or destruction.
However, no electronic transmission or storage system can be guaranteed to be completely secure. Therefore, while we work to protect your information, we cannot guarantee absolute security.
You are responsible for keeping your account credentials confidential and should notify us if you believe your account has been accessed without authorization.
We retain personal information for as long as reasonably necessary to:
Provide the Service
Maintain account and transaction records
Fulfill legitimate business purposes
Resolve disputes
Prevent fraud and abuse
Comply with legal, tax, accounting, or regulatory requirements
When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it in accordance with applicable requirements.
You may request deletion of your Soup City account and associated personal information by contacting us at:
Email: info@soupcitygh.com
Where permitted by applicable law, we will process account deletion requests within a reasonable period.
Some information may need to be retained where required for legal, accounting, security, fraud-prevention, or legitimate business purposes.
Depending on applicable law, you may have rights regarding your personal information, including the right to:
Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of your information
Withdraw certain permissions
Object to or restrict certain processing
Request information about how your information is used
You may exercise applicable rights by contacting:
We may need to verify your identity before processing certain requests.
Soup City may request permission to access your location.
You can enable or disable location permissions through your Android or iOS device settings.
If location permission is disabled, certain features, including location-based restaurant discovery and delivery functionality, may not work correctly.
Soup City may send push notifications relating to your account, orders, deliveries, promotions, and service announcements.
You may disable notifications through your device's notification settings.
Disabling notifications may prevent you from receiving certain real-time order or delivery updates.
Soup City is not intended for children under the age of 13.
We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete that information.
If you believe a child has provided us with personal information, please contact us at:
The Service may contain links to websites or services operated by third parties.
We are not responsible for the privacy practices, content, or security of third-party websites or services.
We encourage you to review the privacy policies of third-party services before providing them with personal information.
Some of our service providers may process or store information in countries outside Ghana.
Where personal information is transferred or processed internationally, we take reasonable steps to ensure that appropriate safeguards are applied in accordance with applicable privacy requirements.
We may update this Privacy Policy from time to time to reflect changes to our Service, technology, legal requirements, or business practices.
When we make material changes, we may provide notice through the application, website, or other appropriate means.
The "Last Updated" date at the top of this Privacy Policy indicates when it was most recently revised.
If you have questions, concerns, or requests regarding this Privacy Policy or how Soup City handles personal information, please contact us:
Soup City
Email: info@soupcitygh.com
Website: https://soupcitygh.com
By using the Soup City Service, you acknowledge that you have read and understood this Privacy Policy.
If you do not agree with this Privacy Policy, please discontinue use of the Service.
